This Privacy Policy explains how SunRay Solar Pumps ("we", "us", or "our") collects, uses, and protects information when you visit pondsolarpump.com (the "Site").
Quick summary: We may collect information you provide (like contact form details) and basic technical data (like cookies and analytics). We use this information to operate and improve the Site, respond to requests, and measure performance.
Information We Collect
- Information you provide: When you submit a contact form or request information, we may collect your name, email address, phone number, and message contents.
- Usage & device data: We may collect technical data such as browser type, device type, pages visited, referring/exit pages, approximate location (e.g., city/region), and timestamps.
- Cookies & similar technologies: We may use cookies or local storage to support Site functionality, preferences, and analytics.
How We Use Information
- To operate, maintain, and improve the Site
- To respond to inquiries and provide customer support
- To understand how visitors use the Site and measure performance
- To help protect against fraud, abuse, or security incidents
Cookies
Cookies are small files stored on your device. We may use cookies to remember preferences and to understand how the Site is used. You can control cookies through your browser settings and may delete cookies at any time. Note that disabling cookies may affect Site functionality.
Analytics
We may use analytics tools to understand traffic and usage patterns. These tools typically collect information sent by your browser, such as pages visited and approximate location, and may set cookies to distinguish unique visitors.
Third-Party Services
The Site may rely on third-party services for hosting, performance, analytics, customer communications, or embedded features. These providers may process limited data on our behalf to deliver their services. We do not sell your personal information.
Communicator AI Chat Widget
The Site may include a Communicator AI chat widget to help answer questions and route requests. Information you type into the chat may be processed to generate responses and assist with support. Chat content is handled to provide the service and is not intended to be stored permanently. Please avoid sharing sensitive personal information in the chat.
Data Sharing
We may share information only as needed to operate the Site and provide services (for example, with hosting or analytics providers), to comply with legal obligations, or to protect our rights and the safety of users. We do not sell your personal information.
Data Retention
We retain information for as long as necessary to fulfill the purposes described in this policy, resolve disputes, enforce agreements, or comply with legal requirements. Where possible, we minimize the data we store and the time we keep it.
Your Choices
- Opt out of cookies: Adjust your browser settings to block or delete cookies.
- Contact requests: If you have submitted information and would like it updated or removed, contact us using the details below.
Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at info@pondsolarpump.com.